A few months ago, Xigo commissioned a group of MBA students at Auckland University to do some research with a segment of their current and potential business base. As part of this research, the business students asked some clients of Xigo how they rated the company. Any opportunity to get feedback is useful in business and Xigo’s project managers are seeking it almost daily in an informal way and more formally at the end of projects, but this study was different. It was conducted by people outside of Xigo and used a standardised questionnaire, so responses could be aggregated.
Xigo scored very highly in the following areas:
Expertise - Xigo is seen to have extensive experience as project managers, who have a good track record, proven capability and have the right people.
Adaptability - feedback showed that a hands-on, willing to learn, listening approach made Xigo desirable.
Flexibility - due to their experience and expertise, clients said that Xigo can flex their service offering in the event of changes.
Accessibility - clients valued the regular contact they had with their Xigo project managers.
Xigo also scored highly for customer satisfaction, knowledge of the market, staff morale, company culture, honesty, and dispute handling. Where Xigo needs to do more is in publicising the full range of Xigo services offered - many clients were unaware of Xigo’s others services, such as programming, health and safety, engineering, design management, and procurement. Improvements are also needed in ensuring that insights gained from client feedback are reported systematically after every project and are then shared amongst all staff. Xigo will be working hard to make sure that the company builds on the strengths identified and is addressing those areas that need improvement.
Over the last year, Xigo has been going through a period of growth, on the back of a growing reputation and a strong construction sector, and the company now numbers around 50 nationwide, spread over offices in Auckland, Tauranga and Wellington. These new recruits have strengthened Xigo’s expertise in many areas and have also brought in valuable new skills and experience that are adding value to what we offer our clients. Finding solutions with increased diversity has and will service Xigo’s clients better. A few of our latest recruits are profiled below.
Staying on the subject of staff, Xigo recently launched an employee ownership scheme. Over three-quarters of those given the opportunity to buy shares in this initial phase took it up. Xigo plan to extend the scheme to more and more staff over time, as it is in keeping with the company’s belief that its success is built on its people, who are in turn proud to be part of Xigo, and wants them to share in that success.
Andy Norris – Associate, Wellington
Andy joined our Wellington team in April, bringing over 15 years’ experience gained within the commercial, education, residential and corrections sectors. With a background in Design and Construction Management, Andy’s recent engagements include work for clients Victoria University, Wellington City Council, Department of Corrections and Ministry of Education.
Elaine Ngan – Senior Project Manager, Wellington
An experienced Senior Project Manager with over 20 years’ property and project management industry experience, Elaine has a proven track record in all areas of project, property and facilities management. After working for Capital & Coast District Health Board for over 8 years in a Project Management capacity in the Facilities and Engineering Department, Elaine brings significant healthcare experience to our Wellington office.
Kim Rodgers – Project Manager, Auckland
Kim joined Xigo in the New Year after 18 months in the UK. Her previous construction industry experience has been gained as a structural engineer at GHD (NZ) and with UK consultancy, Scott Bennett Associates. Kim has had exposure to many facets of a project including detailed design development, documentation and the production of construction drawings. She is currently assisting on a hotel project for Auckland International Airport Limited and a community services/ library project for Auckland Council.
Scott Bracey – Project Manager, Auckland
Scott is the latest Auckland recruit. He graduated from UNITEC (Bachelor of Applied Technology – major in Marine Engineering) and spent the early part of his career in marine/ superyacht procurement and design as Project and Design Engineer for Auckland based Manson Anchors, Bowmaster and Manson Marine. Since joining Xigo, Scott has been able to continue using his creative flair, working amongst other things on the maintenance and new build of significant art sculptures within the Gibbs Farm Estate.